After Care For Your New Boiler

Thank you for purchasing your new boiler from us. You will now benefit from years of hot water and heating service from your new boiler.

1) Know how to fill your boiler

Make sure that you know how to fill your new boiler by checking out our blog post on how to refill your boiler

Re-pressurise your Boiler
Boiler Guarantee

2) Remember your manufacturer’s guarantee

If you have any problems with your boiler, remember that you have a manufacturer’s guarantee with either Vaillant or Worcester Bosch.

Worcester Bosch Helpline – 0330 123 9339
Worcester Bosch Videos – Watch our Worcester Bosch Boiler Care Videos

Vaillant Helpline – 0844 736 0049

3) Refer to our FAQ section

Check our Worcester Bosch Frequently Asked Questions pages in case you have a general question about your boiler.

Boiler FAQs
Guarantee

4) Remember your My Plumber guarantee

If there is a problem with the installation or anything other than the boiler, you have a one year My Plumber guarantee. Call Leigh on 020 3078 5919 if there is a problem that you need a hand with.

5) Call us in an emergency

Changes in pressure can affect other parts of the system. For example, be prepared to change the ballvalve in the toilet or parts of the shower. We will try to spot any of these issues whilst we are on site, but if you notice anything, this is normal. You can call the Rapid Response team to book a plumber on the normal hourly rate to resolve this if necessary. The contact number is 020 3078 5920.

Call the team
Gas Certificate

6) Landlord Gas Safety Certificates

If you are a landlord, don’t forget that you still need a Landlord Safety Certificate even though your boiler is new. You can call the Rapid Response team to organise this for you if necessary on 020 3078 5920.

What do our customers say about us?

We pride ourselves on excellent customer service and our online reviews back up our high standards.

Checkatrade Reviews

Read more of our Checkatrade reviews

24 hour emergency helpline: 020 3078 5920

Your call may be recorded for training or quality purposes
Calls may be answered via a call centre during out-of-hours