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Boiler Installation Timeline

We strive for excellence with every boiler installation project that we carry out. But we do need a little help and input from you as well. We want a successful result and for us to achieve this, we would like to share with you what you can expect from the My Plumber team. We will also share what we need from you to ensure that we are aligned, working as a team, from start to finish.

Process Stage What we’ll do for you What we need from you
Site visit to carry out boiler survey Visit to property to check current system and find out about your requirements 20-30 minutes of your time to discuss your heating and hot water system. Tell us what is wrong with your system.
Estimate preparation and delivery We will provide a no-obligation estimate that will be emailed to you within 3 days (unless exceptional circumstances prevent this) 10 minutes of your time to review the estimate and discuss it with us to make sure that we have covered everything you need
Confirmation of Job We will call you to make sure that you would like to go ahead with the work Tell us if there are any final points you need us to clarify or whether you are happy to go ahead as planned
Project Initiation Documentation We will prepare documents to start the project. This will include our Trading Terms and Conditions and Deposit paperwork, which will be sent to you via email. Please read through our Terms and Conditions and sign them off. Please also provide deposit payment.
Finance Application (if relevant) If you would like us to organise finance, we will call you to run through the questionnaire which will be submitted to our Facility Provider Barclays. Please ensure that you have your card details as proof of ID, ready for when we call you.
Start date We will arrange a convenient date to carry out the work. Please confirm when would be convenient.
Work commences We will arrive on site between 8.30am and 9am on the start date. Initially, we will lay protective sheeting to protect your carpet and areas where we will be working Please move any breakable items and ensure that any items that may be damaged by dust are safely removed from the area. This is especially important with tv sets and other electrical equipment. Artwork and paintings must be protected by the client.
Boiler installation work commences We will carry out all the necessary steps required for fitting your new boiler. Please be available to discuss any requirements as the project progresses. We may have questions that require your input. If you are not available, please tell us who we can talk to in the event that there are questions.
Management of project All jobs are carefully planned and scheduled in line with a diary that we try to stick to. Our engineers carry out 4-5 boilers per week so we need to try to stay on target. Once a date has been agreed, please try to keep the date as delays can result in additional costs being incurred.
Project Manager You will be allocated a Project Manager who will be responsible for delivering your project. If you have any questions or concerns during the project, please call the project manager directly on the mobile number you will be supplied with.
End of Project Once the engineer has finished fitting your new boiler, he will carry out all the tests to ensure that it is working properly. The results of these tests are recorded and kept in your Benchmark Log. Please be available to discuss how your boiler works. Our engineer will need you for 10 minutes to help you set everything up so that it works to your requirements (e.g. Setting up timer for hot water and heating).
Cleaning up after project We will tidy up the work area as much as possible and take away any rubbish left. We will also take away any materials that we have stripped out. If you would like us to provide a full cleaning service, we can arrange this at a further cost. Please advise in advance.
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What our customers say about us...

We're proud of the service that we provide and we hope that all of our customers do too. That's why we are recommended, vetted, and monitored by Trustpilot. All of our previous customers can independently review us on Trustpilot, of which previous customers have rated our service as excellent at 4 out of 5 stars.

Award Winning Property Services in London

We very proud that over the past decade our amazing team of skilled Plumbers, Gas Engineers, Electricians, and Handymen have been recognised by winning awards and being finalists for multiple awards across London

Hounslow Business Awards 2016
Hounslow Business Awards 2015
London Business Awards 2014
Hounslow Business Awards 2013

Contact Us

24 hour emergency helpline
020 3078 5920
Your call may be recorded for training or quality purposes
Calls may be answered via a call centre during out-of-hours