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How to Find a Good Plumber

Cowboy Plumber

We’ve all heard the horror stories about a cowboy plumber that spends 10 minutes replacing a tap and the next 45 minutes texting his girlfriend before handing over an invoice charging well over the odds before riding off into the sunset.

By no means are all plumbers cowboys. In fact its fair to say that the majority of plumbers most definitely aren’t. But you know the saying…one bad apple in the cart. It really doesn’t take much to tarnish the reputation of the entire plumbing industry.

If you want know how to find a good plumbing service then read the follow guide to finding a reputable plumber.

Follow these steps

1. Recommendations and referrals
2. Make sure that their plumbers are registered and properly licensed
3. Check how long they have been in business
4. Make sure they are well insured
5. Ask about guarantees
6. Read online reviews
7. Request a quote or estimate for the work you need doing

1. Recommendations and referrals

Ask friends, family members and neighbours for recommendations to see if they have any suggestions on a good local plumber. You’ll be surprised at just how often a plumber is required so someone might be able to offer up a name or telephone number that you can call. If you’ve had a good experience with another company or tradesman in the past ask them if they can recommend anyone.

Referrals are the best way to find a reputable and trustworthy plumber to use. It’s much better than using opening the yellow pages and choosing a plumber at random. But not everyone knows someone that can recommend a reputable plumbing service so you may have to find one for yourself. If you can’t find anyone that can offer a recommendation you’ll probably need find some time to do a little research in order to safeguard yourself – providing your plumbing emergency hasn’t left you wading through a flooded kitchen that needs fixing fast.

The internet is the perfect resource for finding information that can help you find a qualified and professional local plumber with a good reputation. Your first port of call should be a visit the plumber or plumbing company website to find out more about them and the type of plumbing and heating services they offer.

2. Make sure that the plumber is registered

Depending on the type of work that’s being carried out your plumber should be a registered with certain organisations such as CIPHE, Gas Safe Register.

These bodies ensure that members are competent and properly trained with the necessary skills and commitment to high standards so that they can perform the type of work your are employing them for.

Approved trader schemes
It’s essential to do a little research when it comes to confirming if the logo’s you are seeing on a plumbing company website are actually legitimate . Anyone can claim to be approved or qualified but it’s not sensible to simply take their word for it. Investigate a little further and find out if your plumber is being honest. A reputable plumbing company should provide you with links on their website to lead to their listing page on the schemes website. If they don’t then contact the trade body to find out if they are being honest and that they are really registered.

TrustMark
TrustMark is a not-for-profit organisation thats backed by the government. According to the trust mark website “the best way to protect yourself from rogue traders and cowboy builders is to use a Trustmark registered firm.” TrustMark registered firms are checked and monitored against recognised British, international or industry standards. Companies that display the TrustMark logo are subject to regular on-site inspections to ensure that technical skills are at the required level. The company also has to be financially sound and their financial position is checked when they first join the scheme. As a TrustMark registered company we work to a code of practice to give you greater confidence and protection.

3. Check how long they have been in business

It’s always a good idea to check how long the company has been around. It’s fair to say that reputable companies tend to stick around whereas disreputable firms are more likely to fade away.

It’s also a good idea to find out if they have a premises. This can be a good indication that they are less likely to go awol part way through a job.

4. Make sure they are well insured

Always ask about insurance and how it affects the type of work that the company will be carrying out in your property. It’s important that your chosen plumber carry adequate liability insurance for work related damages.

5. Ask about guarantees

Find out about the guarantees that are offered. Plumbers with belief in their own performance tend to offer guarantees.

We offer a 12 month guarantee on the work that we do and parts that we replace. Additionally, we are fully insured up to the value of £10 million.

6. Read online reviews

Definitely look for online reviews. Companies such as Trustpilot often do a fantastic job at ensuring that the reviews left by customers on their website are legitimate.

Not every plumber is going to have a 100% glowing review score. Mistakes do sometimes happen but it’s how mistakes and rectified and how customer complaints are dealt with that

Trustpilot is a popular online directory of recommended and trusted tradesmen who have been vetted and monitored and meet strict standards of trading.

One thing to note is that when you use most online directories such as Trustpilot you are required to enter the type of service you are seeking (plumbers, electricians etc) and provide your postcode. The search results will show a listing of local plumbing companies (or whichever trade you will give you choose) to your postcode. Be careful and don’t just assume that the closest plumbing company (usually the top one on the list) is necessarily the best for you. Many larger plumbing firms, such as My Plumber, cover a large territory and will have quite a few plumbers and heating engineers working across London every day.

7. Request a quote or estimate for the work you need doing

It’s best to try to speak to the plumbing company directly discuss their charges and ask questions. You’ll often get a feel for the type of company you are working for just by having an informal chat and asking more about their charges.

We recommend that you get at least three quotes for the work you want done – and don’t automatically assume the cheapest is always the best. If a tradesman claims to be able to a job very cheaply, or will give you a discount for cash, treat them with the utmost suspicion. Low prices often mean cutting corners.

Ask about call out charges, extra charges (such as parking), the cost of parts that may be required, how long it is likely for the problem to be fixed, rubbish clearance fees and about fixed rates. For larger jobs you can often ask for a ‘project’ price rather than getting billed based on the number of hours worked.

Be aware that many plumbing companies charge by the hour. For smaller plumbing jobs this can sometimes mean that you are spending over the odds. Look for a company that offers half hourly rates.

For larger jobs its better to get the plumber to come round to price the job. There’s nothing worse than getting a quote over the phone only to be surprised when the job comes in a lot higher than expected. It’s always best to try to get fixed price quote for the job.

Be wary of anyone who asks for 100% of the fee upfront. You may have to pay a deposit but don’t be duped into handing over large sums before work has started.

How to Find a Good Plumber

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What our customers say about us...

We're proud of the service that we provide and we hope that all of our customers do too. That's why we are recommended, vetted, and monitored by Trustpilot. All of our previous customers can independently review us on Trustpilot, of which previous customers have rated our service as excellent at 4 out of 5 stars.

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Hounslow Business Awards 2016
Hounslow Business Awards 2015
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Hounslow Business Awards 2013

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