Inbound Call Operator

Inbound Call Operator

Job Title: Inbound Call Operator

Number of Openings: 1

Location: Brentford, Middx

Salary: £19,000 - £24,000

Hours: Mon - Fri 8am - 5.30pm

Contract Type: Permanent, full-time

Job Description:

Opportunity to work with London’s leading Plumbing and Heating Company

My Plumber is London’s leading independent plumbing and heating company. We are looking for office staff to support our growth. In order to keep our plumbers and tradespeople working, we need dedicated office based professionals to work within our Brentford Office. If you are interested in pursuing a position in our CALL CENTRE department, please contact Leigh Godfrey.

You will provide customer service support for all customers and engineers, main duties will include answering customer enquiries, dealing with job bookings, ordering parts and allocating jobs to engineers. You will also provide administrative support and manage all engineers’ diaries.

General Duties:

  • Answer incoming calls
  • Respond to incoming emails
  • Assist customers with their enquiries
  • Update changes and status of each customer job
  • Order materials where required.
  • Provide a high level of customer service
  • Book and allocate jobs to trades persons.
  • Liaise with engineers
  • Organise parking for engineers
  • Make customers aware of all of our services
  • Other reasonable duties as and when required

Essential Requirements:

  • Excellent communication skills
  • Stable career history
  • Previous call centre experience
  • Good telephone manner
  • Able to act professionally at all times
  • Maintain strict confidentiality
  • Must be computer literate
  • Ability to work on your own initiative
  • 3 x excellent references

In return for your skills and experience, you will receive;

  • Competitive salary
  • 20 days Annual Leave (plus 8 bank holidays)

Our company is situated between Brentford and Syon Lane Train Stations